Client Support Specialist

2 weeks ago

Sioux Falls, South Dakota, United States The Goal Family of Companies Full time
Position Overview

We are seeking dedicated Client Support Specialists to join our team.

Work Schedule

Full-Time: Monday to Friday, with flexible shifts available between 7 AM and 7 PM.
Part-Time: Monday to Friday, 12 PM to 5 PM.

Compensation

Client Support Specialist I Salary Range: $15 - $18 per hour
Client Support Specialist II Salary Range: $18 - $20 per hour
Incentives: Opportunities for monthly bonuses.

Benefits

We offer a range of benefits, including:

  • Complimentary snacks in the workplace
  • 14 paid holidays annually
  • A supportive and engaging work environment

Full-time employees also receive:

  • Accrual of 3 weeks of vacation
  • 401(k) plan with a company match of up to 4%
  • Long-term incentive programs
  • Comprehensive medical, dental, and vision insurance
  • Annual HSA contribution of $1,600
  • Life insurance, disability coverage, and critical illness protection
  • Tuition reimbursement opportunities
  • Paid parental leave
  • $2,000 vacation incentive after 3 years of service plus a $1,000 sabbatical day
  • Community and wellness funds
Key Responsibilities

The Client Support Specialist II role encompasses several critical functions, including:

  • Managing inbound and outbound communications, addressing client inquiries and concerns.
  • Providing detailed information regarding consumer loan accounts.
  • Conducting follow-ups through calls and emails as necessary.
  • Maintaining meticulous records of client interactions and administrative tasks.
  • Adhering to compliance and operational standards to ensure quality service delivery.
Qualifications

To be considered for this position, candidates should meet the following criteria:

  • A minimum of 2 years of experience in a customer service or call center environment; experience in consumer finance is advantageous.
  • Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
  • Consistent and reliable attendance.
  • Experience in managing workflows effectively.
  • Ability to follow established best practices and standard operating procedures.
  • Strong communication skills, both verbal and written.
  • Excellent organizational skills with the ability to prioritize tasks effectively.

For more information about our benefits, please refer to our Employee Benefits Brochure.

About Us

The Goal Family of Companies is a forward-thinking organization specializing in consumer loan servicing and asset management. We pride ourselves on delivering tailored solutions through innovative technology and expert analysis. Our commitment to excellence has earned us recognition as one of the best workplaces in the industry.

We are dedicated to fostering a diverse and inclusive environment, providing equal employment opportunities to all individuals. We encourage applicants from all backgrounds to apply.

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