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Client Support Specialist

2 months ago

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Job Overview

Are you eager to join a leading firm in the fire protection sector and embark on a fulfilling career that contributes to the safety of countless individuals each year? If you aspire to be part of a dynamic and expanding team of industry professionals, consider exploring career opportunities with Summit Fire Protection.

Summit Fire Protection, a division of Summit Companies, stands as a premier provider in the Fire Sprinkler and Fire Life Safety industry, with a robust presence across the Midwest.

We are currently in search of a Client Support Specialist to join our team.

The Client Support Specialist plays a crucial role in delivering administrative and general office assistance to the designated department.

Key Responsibilities:

  • Manage incoming calls, providing responses and directing inquiries appropriately.
  • Welcome and assist all visitors, identifying their needs and guiding them to the right personnel.
  • Maintain the cleanliness and organization of shared spaces.
  • Ensure timely and accurate payroll processing for designated branches.
  • Input payroll-related data into the payroll system to meet deadlines as required.
  • Sort and distribute incoming mail on a daily basis.
  • Coordinate courier services as needed by staff.
  • Assist with bulk mailing tasks as requested.
  • Draft and prepare correspondence as needed by the executive team.
  • Oversee office supply inventory and manage special orders as necessary.
  • Request Insurance Certificates as needed.
  • Facilitate customer invoice approvals as required.
  • Process deposits and credit card transactions.
  • Maintain an organized electronic filing system.
  • Coordinate special events as they arise.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • At least one year of prior experience in a receptionist or administrative role.
  • Professional demeanor and courteous attitude; friendly and approachable.
  • Exceptional interpersonal communication skills with a focus on service.
  • Strong written and verbal communication abilities.
  • Proficient in Microsoft Word and Excel.
  • Familiarity with PowerPoint.
  • Typing skills of at least 45 words per minute.
  • Demonstrated organizational skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Self-motivated, with a proactive approach to improving processes.
  • Strong analytical and problem-solving skills.
  • Attention to detail and accuracy.
  • Ability to collaborate with diverse groups.
  • Customer service-oriented, with a focus on building cooperative relationships.

Benefits:

Summit Fire Protection offers comprehensive training programs, opportunities for career advancement, competitive compensation, and a robust benefits package for eligible employees, which includes:

  • Paid time off and holidays.
  • Health insurance.
  • Dental and vision coverage.
  • 401(k) plan with company matching.
  • Flexible spending accounts.
  • Employer-paid long-term and short-term disability insurance.
  • Additional voluntary benefits such as accident and hospital indemnity insurance.
  • Life insurance for employees and their dependents.
  • Employee assistance programs.
  • Referral bonuses for employees.

Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a comprehensive provider of fire detection, suppression, and security services, offering a full range of capabilities including design, installation, testing, inspections, and maintenance. We serve clients across various sectors on both local and national levels. Our reputation for quality work is supported by our skilled and experienced workforce. Summit Fire Protection is a vibrant organization with numerous growth opportunities across multiple locations.

We are consistently recognized for our commitment to service excellence in the fire protection industry. Summit Fire Protection advocates for trade skills and workforce development, with many leaders participating in NFPA code compliance committees and regional safety boards. We support technical education in local schools and encourage our employees' professional development through ongoing training and certification opportunities. Our goal is to be the Employer of Choice for motivated individuals seeking success in a high-growth environment, fostering initiative, independence, diversity, and personal career advancement.

Core Values:

  • PASSION: We are dedicated to life safety.
  • INTEGRITY: We believe in doing the right thing.
  • PARTNERSHIP: We collaborate with our customers and community.
  • EXCELLENCE: We strive for operational excellence.

Summit Fire Protection participates in E-Verify and is committed to maintaining a drug-free workplace. We are an equal opportunity employer, promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, veteran status, or disability status.