Store Protection Specialist
5 days ago
We are seeking a highly skilled and experienced Store Protection Specialist to join our team at Ross Stores. As a Store Protection Specialist, you will be responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers.
Key Responsibilities- Maintaining a Safe and Secure Environment:
- Understand that safety is the number one priority and practice safe behaviors in everything you do.
- Provide a visible presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor.
- Remove clutter and ensure safe, clear egress to emergency exits.
- Developing Great Teams and Partnerships:
- Provide great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
- Treat all customers and associates with respect.
- Demonstrate courtesy, friendliness, and professionalism at all times.
- Recognize associates using company recognition programs.
- Regular involvement with internal and external partners.
- Mitigating Theft and Fraud:
- Monitor entrances and exits as well as the sales floor for potential theft by identifying suspicious behavior.
- Gather theft indicators and use internal or external intelligence to impact shortage trends.
- Effectively communicate to store leadership and loss prevention leadership.
- Minimizing Operational Shortage:
- Increase store awareness on effective processes to minimize operational shortage.
- Train and educate associates on shortage reduction initiatives.
- High school education or equivalent required, AA degree preferred.
- One year retail supervisor experience or similar training preferred.
- One year loss prevention/security training preferred.
- Active Security Guard License preferred.
- Ability to work effectively in a fast-paced environment.
- Strong communication skills.
- Demonstrated ability to build and maintain relationships with the store team.
- Excellent customer service skills.
- Proven ability to effectively resolve conflict.
- Consistent timeliness and regular attendance.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
- Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
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