IT Support Specialist
2 weeks ago
Position Overview:
We are currently seeking an experienced IT Support Specialist to join our team at InfoVision Inc. This role is essential for maintaining the efficiency of our IT operations and providing exceptional support to our users.
Job Title: IT Support Specialist
Location: Onsite
Contract Duration: Long-term
Role Summary: The IT Support Specialist will be responsible for delivering high-quality technical assistance, resolving issues, and ensuring the seamless functionality of IT systems. The ideal candidate will possess a robust background in IT Service Management (ITSM) and a strong proficiency in Microsoft technologies, along with experience in diagnosing network problems and conducting system tests.
Key Responsibilities:
- Provide comprehensive technical support to users, addressing inquiries and resolving issues efficiently.
- Utilize IT Service Management (ITSM) tools to manage and track support requests.
- Diagnose and troubleshoot network-related issues, ensuring optimal performance.
- Conduct system testing and assessments to identify and rectify potential problems.
- Collaborate with team members to enhance IT processes and improve user experience.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
- A minimum of 10 years in a technical support or IT helpdesk role.
- In-depth knowledge of IT Service Management (ITSM) methodologies and tools.
- Proficient in Microsoft operating systems and applications.
- Strong understanding of networking concepts and protocols, including TCP/IP, DNS, and DHCP.
- Exceptional problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work autonomously as well as collaboratively within a team environment.
Preferred Qualifications:
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
- Experience with network diagnostic tools and methodologies.
- Familiarity with remote support technologies and practices.
- Knowledge of cybersecurity principles and data protection strategies.
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