Community Engagement Representative

2 weeks ago

Anaheim, California, United States The Salvation Army USA Western Territory Full time
Mission Overview

The Salvation Army is a global organization that embodies the principles of the Christian faith. Our message is rooted in biblical teachings, and our work is driven by the compassion of God.

Our core mission is to share the gospel of Jesus Christ and to address human needs in His name, without discrimination.

Position Overview


Under the guidance of the Operations Coordinator, the Client Ambassador plays a vital role in transforming the lives of individuals experiencing homelessness. This position focuses on ensuring the safety and well-being of our residents, performing essential maintenance tasks, and supporting the intake process along with front desk operations.

Shifts

This role includes three shifts, some of which may require weekend availability. Responsibilities may vary depending on the assigned shift.


Key Responsibilities

1. Resident Well-being

- Employ a trauma-informed care approach to assist residents in their journey towards transformation.
- Utilize conflict resolution and de-escalation techniques when addressing disruptive behaviors.
- Support the distribution of meals to residents.
- Refer residents to Case Managers as necessary.

2. Security and Safety

- Conduct hourly patrols of the facility and grounds to ensure the safety of all guests. Verify the security of doors, gates, and the perimeter.
- Inform residents when their actions do not align with facility guidelines.

3. Maintenance and Housekeeping

- Manage the laundering of bedding and towels.
- Maintain cleanliness in resident rooms and communal areas, including sweeping, mopping, and trash disposal.
- Ensure restrooms and laundry facilities are clean and well-stocked.
- Help maintain the grounds for safety and cleanliness.

4. Front Desk Operations

- Create a welcoming atmosphere by monitoring the front desk, answering calls, and managing intake duties during assigned shifts.
- Complete necessary data entry using Salvation Army software.

5. Transportation

- Provide transportation for residents to various resources and appointments within the community.
- Assist residents in transitioning to permanent housing or attending housing appointments as needed.
- Help maintain the cleanliness and routine upkeep of vehicles used for transportation.
- Keep accurate mileage records for each vehicle and submit gas receipts and maintenance logs.

Working Environment

- The role requires the ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously. Candidates should be able to grasp, push, and pull objects, as well as operate office equipment such as computers, fax machines, and telephones. Lifting up to 25 lbs is required.

Minimum Qualifications

- High School Diploma or GED with at least one year of relevant work experience.
- A minimum of one year of sobriety and consistent participation in a support group.
- Preferred experience or basic knowledge in mental health, homelessness, or addiction fields.
- A criminal background check is mandatory.
- Motor vehicle record check may be required.
- Basic literacy and computer skills are essential.
- CPR and First Aid certification must be obtained within one month of starting the position.

Skills and Abilities

- Ability to exercise sound judgment and work independently.
- Strong time management skills.
- Excellent oral and written communication abilities.
- A solid understanding of workplace ethics and confidentiality protocols.


- Proficient in greeting visitors and interacting with clients and staff in a courteous and professional manner.

Ability to effectively use office equipment such as fax machines and copiers.


Qualifications

- Education: High School Diploma or Equivalent (required)
- Experience: Preferred experience in client interaction and basic computer skills.
- Knowledge of mental health, homelessness, or addiction fields is preferred.
- Licenses & Certifications: Valid Driver's License (required)
- Skills: CPR/AED certification is preferred.

Equal Opportunity Employer


The Salvation Army is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against employees or applicants based on their inquiries about, discussions of, or disclosures regarding compensation.

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