Bilingual Customer Support Specialist

2 weeks ago


Miami, United States Inktel Direct Corporation Full time

Bilingual Customer Support Specialist

Job Category: Customer Service

Job Details:

Description:

We are seeking enthusiastic Bilingual (English/Spanish) professionals to join our vibrant call center team. As a representative, you will embody our brand values, ensuring that every customer enjoys a premium and memorable experience.

Key Responsibilities:

  • Demonstrate a strong commitment to assisting customers and take initiative to resolve their inquiries.
  • Utilize probing questions to identify the underlying issues and provide effective solutions.
  • Employ customer relationship management tools to investigate inquiries and log customer interactions.
  • Handle incoming customer inquiries through various channels including phone, email, and text, while maintaining accurate records in internal systems.
  • Stay informed about product offerings to provide top-tier service.
  • Maintain a positive demeanor and bring energy to the workplace daily.
  • Exhibit a solid attendance record and collaborate effectively with team members.

Qualifications:

  • Exceptional interpersonal and verbal communication skills, with a clear and articulate speaking style.
  • Ability to convey complex processes in a simple, step-by-step manner to customers over the phone.
  • Proficient in multitasking, including reading, typing, and navigating applications while engaging with customers.
  • Effective communication skills with customers, management, and colleagues.
  • Proven oral and written communication skills in both English and Spanish are essential.

Salary & Benefits:

  • Pay: $13.50 per hour plus monthly incentives.
  • Paid time off.
  • 401k plan with company matching.
  • Comprehensive medical, dental, and vision plans.
  • Employee referral bonuses.
  • Discounts on employee tickets.
  • Programs for employee recognition and rewards.

The compensation package for this role includes a competitive base salary with opportunities for hourly increases based on performance and tenure. After a specified period of employment, you will be eligible for a comprehensive benefits package that includes medical, dental, vision, and personal time off. Additional benefits such as short/long term disability, life insurance, and a 401K plan will also be available after a designated duration of employment.

Inktel is proud to be an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.



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