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Bilingual Client Support Specialist
2 months ago
Position Summary
The Bilingual Customer Service Representative will play a crucial role in delivering outstanding bilingual (Spanish/English) support and administrative assistance to our clientele. This position involves addressing customer inquiries via phone, aiding field employees with contract-related matters, and providing valuable feedback to enhance the overall customer experience.
KEY RESPONSIBILITIES
- Manage customer service inquiries through phone and email communications.
- Handle both inbound and outbound communication.
- Process cancellations and issue refunds as necessary.
- Conduct introductory calls for new members.
- Fulfill member requests efficiently.
- Perform additional tasks as required.
EDUCATIONAL BACKGROUND & EXPERIENCE
- A minimum of a high school diploma (or equivalent) is mandatory.
- Fluency in both Spanish and English (reading, writing, speaking) is essential.
- 1-2 years of experience in customer service is preferred.
SKILLS & COMPETENCIES
- Strong attention to detail and organizational capabilities.
- Effective problem-solving skills.
- Ability to collaborate within a team and work independently.
- Capacity to manage a high volume of calls while maintaining a positive and professional demeanor.
- Proficient in remote training and work.
- Exemplary professionalism and customer service skills.
WORK HOURS
Standard hours are from 8:50 AM to 6:00 PM, Monday through Friday, with a one-hour lunch break.
EMPLOYEE BENEFITS
- 15 days of paid time off (PTO).
- 9 Paid Holidays plus 1 Paid Floating Holiday.
- Comprehensive Health Insurance.
- Dental and Vision Insurance.
- Life Insurance coverage.
- Sign-On Bonus available.
This position currently allows for remote work due to health considerations.