Bilingual Customer Support Specialist

2 weeks ago


Miami, United States Randstad Full time

Are you passionate about providing exceptional customer service and administrative support? We are excited to present an opportunity for a Bilingual Customer Support Specialist position at Randstad. This role is perfect for individuals who thrive in a dynamic office environment and are eager to contribute to a successful team.

Salary: $18 - $20 per hour
Shift: First
Work Hours: 8 AM - 5 PM
Education: High School

Key Responsibilities:

  • Receive, process, and input customer orders, ensuring accuracy and completeness throughout the order management process.
  • Coordinate communication with truck drivers for efficient dispatching.
  • Handle incoming calls, providing excellent service to our clients.
  • Collaborate with the Customer Care department to assess customer needs in relation to our production schedule and proactively relay updates.
  • Oversee daily transportation operations, including dispatching, routing, and tracking shipments.
  • Engage with suppliers and manufacturers to manage and follow up on orders.
  • Prepare and maintain essential shipping documents, including invoices, purchase orders, and bills of lading.
  • Generate regular reports detailing inventory status, shipment progress, and transportation metrics.
  • Provide additional office support as required.

Required Skills:

  • Front Desk Management
  • Customer Relations
  • Customer Service Expertise
  • Active Listening Skills
  • Telephone Etiquette
  • Basic Computer Proficiency

Qualifications:

  • Years of Experience: 1 year
  • Experience Level: Experienced

At Randstad, we pride ourselves on connecting talented individuals with outstanding companies. Our dedicated team is committed to understanding your employment needs and matching your skills with the right opportunities. We are an Equal Opportunity Employer and value diversity in our workforce.

Benefits: Randstad offers a comprehensive benefits package, including health coverage, an incentive and recognition program, and 401K contributions, all based on eligibility.

We welcome applicants from all backgrounds and abilities, ensuring our hiring process is accessible to everyone.



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