Receptionist - Blue Sky Hospitality Solutions

2 weeks ago


Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time
About the Receptionist Position

At Blue Sky Hospitality Solutions, we are seeking a personable and collaborative Receptionist to serve as the initial point of contact for all visitors. This role involves managing and executing various clerical and receptionist responsibilities at our main entrance.

The ideal candidate will possess a warm and approachable demeanor, along with the ability to remain observant and organized. You should be adept at handling concerns, learning swiftly, and providing precise information. A strong customer-focused mindset is crucial.

Your role will be to ensure that our guests and visitors feel valued and welcomed during their time with us.

Receptionist Responsibilities
  • Welcome and greet guests upon their arrival.
  • Check guests into the system, confirming reservations, addresses, and payment details.
  • Encourage participation in the Guest Loyalty Program, offering recognition and benefits to members.
  • Process payments for guests' accounts during check-in and check-out.
  • Manage a cash drawer and prepare daily deposit reports accurately.
  • Facilitate currency exchange and cash checks for guests.
  • Answer incoming calls promptly.
  • Handle requests for late check-outs, room changes, lock-outs, billing questions, and extensions of stay.
  • Maintain an updated activity log for effective follow-up.
  • Ensure guest satisfaction throughout their visit.
  • Issue keys and manage access to safety deposit boxes.
  • Post miscellaneous charges as needed.
  • Assist with mail and fax handling, providing guests with information about hotel amenities and local attractions.
  • Make reservations for guests who approach the front desk.
Receptionist Requirements
  • Familiarity with office equipment (e.g., fax machines, printers).
  • Understanding of office management and basic accounting principles.
  • Proficient in English, both spoken and written.


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