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Front Office Manager

2 months ago

Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time
Job Description

As a Front Office Manager at Blue Sky Hospitality Solutions, you will be responsible for overseeing the daily operations of the Front Office, ensuring seamless guest experiences, and driving revenue growth. This role requires a strong leader who can motivate and develop a high-performing team to deliver exceptional service and achieve business objectives.

Key Responsibilities:
  • Front Office Operations Management: Direct and administer all Front Office operations, including guest service and registration, room inventory and availability, and product quality control.
  • Team Performance Management: Monitor and develop team member performance, providing supervision, professional development, and recognition and reward programs.
  • Service and Satisfaction Trends: Analyze and address service and satisfaction trends, making improvements to enhance the guest experience.
  • Marketing and Revenue Growth: Initiate and implement marketing and up-selling techniques to promote hotel services and facilities, maximizing room occupancy and revenue.
  • Team Knowledge and Development: Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as knowledge of the local area and events.
  • Reporting and Data Analysis: Run and complete daily reports, analyze data, and make informed decisions to drive business growth.
  • Guest Issue Resolution: Resolve guest issues and concerns in a timely and effective manner, using rigorous logic and methods to find solutions.
  • Recruitment and Training: Recruit, interview, and train team members to ensure a high-performing team.
  • Supply Management: Order supplies as needed through the procurement system and maintain par levels.
Requirements:
  • 2+ years of department head experience in the hospitality industry, including Rooms.
  • Prior direct supervisory experience.
  • College degree in hotel management, business, or a related field, or equivalent experience.
  • Ability to stand for long periods of time.