Front Office Manager

5 days ago


Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time
Job Description

As a key member of the Blue Sky Hospitality Solutions team, the Front Office Manager will be responsible for overseeing the daily operations of the hotel's front desk, ensuring exceptional guest service and financial profitability. Reporting directly to the Director of Rooms, this role requires a strong leader who can direct and administer all front office operations with precision and attention to detail.

Key Responsibilities:
  • Front Office Operations Management: Direct and administer all front office operations, including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability.
  • Team Performance Management: Monitor and develop team member performance, including supervision, professional development, scheduling, counseling, evaluations, recognition, and rewards.
  • Service and Satisfaction Trends: Monitor and assess service and satisfaction trends, evaluate, and address issues to make improvements accordingly.
  • Marketing and Up-Selling: Initiate and implement marketing and up-selling techniques to promote hotel services and facilities, maximizing room occupancy and overall revenue.
  • Team Knowledge and Training: Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as knowledge of the local area and events.
  • Reporting and Data Analysis: Run and complete daily reports, analyze data, and make decisions based on data.
  • Scheduling and Guest Issues: Schedule team members according to hotel occupancy and resolve guest issues and concerns using rigorous logic and methods to solve difficult problems with effective solutions.
  • Recruitment and Training: Recruit, interview, and train team members.
  • Supply Management: Order supplies as needed through the procurement system and maintain par levels.
Requirements:
  • 2+ years of department head experience in the hospitality industry, including Rooms.
  • Prior direct supervisory experience.
  • College degree in hotel management, business, or related field, or equivalent experience.
  • Ability to stand for long periods of time.


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