Guest Services Representative
1 week ago
We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Lexus Charlotte. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support through accurate recording of customer traffic and production of reports with critical sales process metrics.
Key Responsibilities:
- Perform opening and closing Guest Services procedures
- Answer incoming phone calls in a courteous, prompt, and professional manner
- Direct phone calls to the appropriate person
- Take accurate messages
- Direct customers to the appropriate person or department
- Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Track and filter all incoming calls and take messages
- Communicate effectively with Guest Services Manager and Greeters
- Reconcile/updates data entry with dealership software
- Produce Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports)
- Walk around the showroom hourly to offer refreshments to guests
- Provide a warm, positive and happy environment for Guests, their children and fellow teammates
- Help maintain a clean and comfortable environment (monitor facility)
- Provide new hire Customer Management training when requested
- Maintain CSI at or above Company standards
- Maintain an organized, clean and safe work area
- Participate in required training
- Record all hours worked accurately in company timekeeping system
- Follow Safeguards rules and regulations
- Demonstrate the Company's Core Values
- Comply with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Requirements:
- Previous customer service experience desired
- Excellent interpersonal, communication, and organizational skills required
- Intermediate skills in Microsoft Office Products
- Ability to learn Dealership Management System and web based applications utilized in operations
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
Work Environment:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
Core Values:
We are committed to Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
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