Guest Services Representative

19 hours ago

Charlotte, North Carolina, United States U S National Whitewater Center Full time
Job Summary

The Guest Services Representative at the U S National Whitewater Center is responsible for creating a welcoming atmosphere for all guests. This role requires providing exceptional customer care and clear communication with guests.

Key Responsibilities
  • Maintain accurate knowledge of activities, products, and services offered at Whitewater.
  • Communicate with guests in a polite, clear, and confident manner.
  • Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
  • Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions.
  • Prepare for the arrival of large groups to ensure a pleasant and efficient check-in.
  • Actively communicate with all departments to facilitate the best possible experience for each guest.
  • Other duties as assigned.
Requirements
  • Maintain a clean, professional, and healthy appearance, and adhere to dress code standards.
  • Excellent customer service and communication skills.
  • Able to work well under pressure and make decisions independently.
  • An honest and sincere passion for helping others and providing guidance.
  • Adequate typing skills and the ability to quickly adapt to new software systems.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Physical Demands
  • Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
  • Must be able to lift and carry at least 50 pounds.
  • Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
  • Must be able to safely self-transport over uneven terrain or in a confined space.
  • Must be able to work in shared spaces with other employees and customers.
  • All positions as Whitewater require employees to report and work onsite at Whitewater locations.
Benefits
  • Access to the Whitewater Center's pass activities.
  • Staff discount program and pro deals.
  • Non-Matching 401K plan.
Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater

Whitewater's mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

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