Guest Services Representative

2 weeks ago


Charlotte, North Carolina, United States Hendrick Automotive Company Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Lexus Charlotte. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support to our sales team.

Key Responsibilities
  • Perform opening and closing procedures to ensure a smooth and efficient guest experience.
  • Answer incoming phone calls in a courteous and professional manner, directing calls to the appropriate person or department as needed.
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log to maintain accurate records.
  • Communicate effectively with the Guest Services Manager and Greeters to ensure seamless communication and collaboration.
  • Reconcile and update data entry with dealership software to maintain accurate records.
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports.
  • Provide a warm and welcoming environment for guests, their children, and fellow teammates.
  • Maintain a clean and comfortable environment, including monitoring the facility and ensuring it meets company standards.
  • Participate in required training and maintain an organized, clean, and safe work area.
  • Record all hours worked accurately in the company timekeeping system and follow all safety rules and regulations.
Requirements
  • Previous customer service experience is desired, with excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products are required, with the ability to learn Dealership Management System and web-based applications.
  • Ability to understand and follow instructions, communicate effectively with customers and company personnel, and maintain a positive attitude in a fast-paced environment.
Core Values

We are committed to the following core values:

  • Servant Leadership: We put the needs of others before our own, valuing people and serving them with excellence.
  • Teamwork through Trust & Respect: We trust and respect one another, working together to achieve at a high level.
  • Integrity: We are honest and transparent, doing the right thing within the letter and spirit of the law.
  • Commitment to Customer Enthusiasm: We recommit ourselves to the customer experience every day, striving to exceed expectations.
  • Passion for Winning: We strive to be the best, not the biggest, and are empowered to achieve excellence.
  • Accountability at All Levels: We take ownership of our actions and decisions, growing as individuals and supporting each other as a team.
  • Commitment to Continuous Improvement: We soften our hearts and egos, seeking out and improving areas of opportunity within ourselves and our team.


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