Automotive Parts Specialist

2 weeks ago


Bridgeport, Connecticut, United States DeVivo Companies Full time

DeVivo Companies is currently seeking a Parts Consultant to enhance our operations. This position is essential for the smooth functioning of our parts division, focusing on exceptional customer support and precise inventory management. The role encompasses addressing customer inquiries, processing orders, and collaborating with various departments to ensure prompt parts delivery.

What We Provide:

  • Supportive family-oriented culture and teamwork
  • Opportunities for advancement within the company
  • Comprehensive medical and dental coverage
  • Life insurance options
  • Flexible spending accounts
  • 401k retirement plan with employer matching
  • Generous paid time off
  • Paid holidays
  • Bonuses for employee referrals
Key Responsibilities:
  • Handle incoming calls and respond to customer inquiries professionally.
  • Guide customers in selecting parts and provide accurate details regarding availability, pricing, and delivery timelines.
  • Address and resolve customer concerns swiftly to ensure satisfaction.
  • Input customer orders accurately into the system, ensuring completeness and correctness.
  • Monitor order progress and inform customers of any delays or issues.
  • Coordinate with warehouse and delivery teams for timely dispatch and delivery of parts.
  • Oversee and manage inventory levels to maintain optimal stock.
  • Assist in the procurement of parts as necessary, working closely with suppliers and the purchasing team.
  • Ensure proper filing and storage of all documentation in line with company policies.
  • Collaborate with other departments, including Sales, Service, and Warehouse, to facilitate smooth operations.
  • Engage in team meetings and contribute to initiatives aimed at process enhancement.
Qualifications:
  • High school diploma or equivalent.
  • Prior experience in a parts advisory or customer service capacity, ideally within the automotive or tools sector.
  • Strong understanding of automotive components and tools.
  • Exceptional communication and interpersonal abilities.

We value diversity and encourage applications from all qualified individuals.



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