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Automotive Internet Sales Specialist
2 months ago
BMW of Bridgeport is seeking a dedicated full-time Internet Sales Coordinator. The ideal candidate will be a proactive individual with a positive demeanor, exceptional attention to detail, and a polished professional appearance accompanied by outstanding phone communication skills.
Experience in a BMW dealership and familiarity with BMW products is preferred. Candidates must possess strong verbal and written communication abilities, excellent customer service skills, and effective time management capabilities. This role is crucial in upholding the dealership's reputation and image while demonstrating a commitment to fulfilling client needs. Successful candidates will thrive in a dynamic work environment, showcasing a drive to succeed and a willingness to learn and advance within the automotive sector.
Key Responsibilities:
- Welcome and assist clients in a customer-focused manner.
- Introduce clients to a Client Advisor, providing relevant information regarding their visit and primary needs.
- Document and maintain records of client interactions using the center's CRM system.
- Support the Sales Department in generating new business and leads through targeted marketing strategies, including portfolio management, internet lead handling, and telemarketing.
- Exhibit enthusiasm for all BMW products and services, demonstrating knowledge of their features and benefits.
- Manage client portfolios to ensure comprehensive understanding of the lease-end process and facilitate client appointments.
- Handle incoming calls and inquiries, directing them to the appropriate personnel.
- Conduct outbound sales calls to create sales opportunities.
- Follow up with unsold showroom traffic and perform other phone outreach tasks.
- Assist customers in a friendly and helpful manner throughout their interactions.
- Enhance customer satisfaction and loyalty by delivering exceptional customer experiences and high-quality care.
- Perform basic administrative tasks and other duties as assigned.
- Provide support to service staff and management as required.
Qualifications:
- Minimum of 1 year of experience in a BMW dealership.
- Familiarity with automotive industry CRM tools and software.
- Proficient in Microsoft Office applications, including Word and Excel.
- Experience in administrative support and/or telephone communication.
- Background in sales or customer support.
- Strong communication skills.
- Ability to manage and complete multiple tasks concurrently.
- High School diploma or equivalent.
- Must be at least 18 years of age.
- Successful completion of a 7-year criminal background check and drug screening.
