Sea Logistics Customer Care Specialist

5 days ago


Miami, United States Kuehne+Nagel Full time

Job Summary:

Kuehne+Nagel is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients.

Key Responsibilities:

  • Assist customers with inquiries and issues regarding shipments and logistics
  • Maintain accurate records of customer interactions and transactions
  • Coordinate with various departments to ensure timely resolution of customer concerns
  • Provide exceptional customer service through phone, email, and chat support
  • Collaborate with team members to improve overall customer satisfaction
  • Stay up-to-date on company policies and procedures to provide accurate information to customers

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work effectively in a team environment

About Kuehne+Nagel:

Kuehne+Nagel is a leading global logistics company that provides innovative and reliable supply chain solutions to our customers. We are committed to delivering exceptional service and building long-term relationships with our clients.



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