Sea Logistics Customer Care Specialist, Export FS-CE
6 days ago
- Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
- Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day.
- Team Collaboration: Teamwork makes the dream work Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
- Master of Documentation: Keep our records shipshape Your meticulous recordkeeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
- Thriving in a Results-Driven Environment: Dive into the excitement of our results driven culture Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
- Respond to customer inquiries through various communication channels.
- Provide accurate and timely information to customers regarding their accounts, products, and services.
- Handle escalated customer issues with tact and diplomacy, ensuring customer satisfaction
- Collaborate with other teams, including sales, operations, marketing, and technical support, to address customer issues and improve customer experience.
- Document customer interactions and issues accurately in our customer service management
system
- 2+ years of experience in Sea Logistics
- 2+ years of experience in Customer Service
- You have the ability to report to the office 5 days per week
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