IT Support Specialist

1 month ago


Syracuse, New York, United States NPAworldwide Full time
Job Summary:

We are seeking a skilled IT Technician to join our team at NPAworldwide. As a key member of our support team, you will be responsible for delivering top-notch technical support to our clients.

Key Responsibilities:
  • Provide multi-channel support to clients, including phone, email, and in-person assistance
  • Manage and troubleshoot a wide range of technical issues, from hardware and software installations to operating system problems
  • Set up new users and assist with logins across multiple platforms
  • Adhere to company policies and standards in-store and on-site

Requirements:
  • Strong communication skills with technical and non-technical audiences
  • Hands-on experience with computer hardware assembly and repair
  • Ability to juggle multiple tasks in a fast-paced setting
  • Team player with strong relationships with colleagues and clients

What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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