Virtual Support Specialist

4 weeks ago


Syracuse, New York, United States PEC Inc Full time

Job Summary:

The Virtual Support Specialist is a key role within PEC Inc, responsible for ensuring the smooth operation of our virtual language school. This position involves monitoring and supporting language classes, providing general user assistance, and resolving technical issues.

Key Responsibilities:

  • Monitor calendars and prepare classrooms for virtual classes
  • Accurately track and log attendance, and submit reports as required
  • Provide technical support and troubleshooting for students and instructors
  • Respond to and escalate helpdesk requests in a timely manner
  • Perform other related duties as assigned

Requirements:

  • Familiarity with Microsoft Windows and Microsoft Office
  • Ability to multitask and work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Physical Requirements:

This is a remote position, requiring prolonged periods of sitting at a desk and working on a computer.



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