Technical Support Specialist

4 weeks ago


Syracuse, New York, United States Bluefors Cryocooler Technologies, Inc. Full time
Technical Support Specialist

At Bluefors Cryocooler Technologies, Inc., we are seeking a skilled Technical Support Specialist to join our team. This role is responsible for the installation, configuration, maintenance, and troubleshooting of hardware, software, networks, and servers. The ideal candidate will have a strong background in IT and excellent communication skills.

Key Responsibilities:
  • Install, configure, and maintain computer systems, servers, networks, and peripherals.
  • Monitor system performance, troubleshoot issues, and ensure system availability and reliability.
  • Manage user accounts, permissions, and security settings.
  • Perform regular system backups and implement disaster recovery plans.
  • Collaborate with IT teams and vendors to resolve technical issues and implement system upgrades and enhancements.
  • Evaluate and recommend hardware, software, and network technologies to improve system performance and security.
  • Develop and maintain documentation of system configurations, procedures, and troubleshooting guides.
  • Ensure compliance with organizational policies and industry best practices.
  • Provide technical support and assistance to end users, including training and guidance.
  • Stay up to date with emerging technologies and industry trends.

Requirements:
  • Bachelor's Degree or equivalent required.
  • Minimum of three years' experience as a System Administrator, Level 2 Help Desk Support, or similar role.
  • Relevant certifications, such as Microsoft Certified System Administrator (MCSA) or CompTIA Server+, are a plus.

Benefits:
  • Generous benefits package including health, dental, vision, 401K, long and short-term disability, life, training, tuition reimbursement, and Paid Time Off (PTO).

Equal Opportunity Employer:
Bluefors Cryocooler Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.

Salary:
Minimum Salary: 60000
Maximum Salary: 75000

Salary Unit:
Yearly

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