Product Support Specialist

4 weeks ago

Syracuse, New York, United States SRC Full time
Product Support Specialist

SRCTec, LLC is seeking a Product Support Specialist to join our Life Cycle Management (LCM) team in Syracuse, NY. The successful candidate will deliver exceptional pre- and post-sales technical support to domestic and international customers through product demonstrations, test events, product training, field support, and remote technical support.

Key Responsibilities:

  • Perform field training/service support at customer and company locations (domestic and international)
  • Work closely with customers and end users to understand and document expectations and collaborate with internal teams to deliver against those expectations
  • Support business development, engineering test/analysis, and internal programs through successful demonstration and test events of SRCTec product capabilities
  • Support customer operational needs with swift action, including last-minute travel
  • Support depot repair and manufacturing activities through strong troubleshooting skills, system/sub-system analysis, and circuit board to component level diagnosis
  • Support engineering, quality, configuration management, and subcontracts in technical matters
  • Support proposal development, including technical requests for information (RFI)/requests for proposal (RFP) and quotes, including basis of estimates (BoE), requests for quotation (RFQ), and rough order of magnitudes (ROM)
  • Develop and document test plans, technical performance assessments, and after-action reports
  • 25-30% travel (domestic and international), including some weekend and holiday travel as required by the customer; extended deployment-type field assignments may be required
  • Participate in after-hours on-call technical support rotation as required by customer contracts, including fielding technical support calls, logging a support ticket, and assisting customers with troubleshooting and resolution

Requirements:

  • Associate degree and 3+ years of related experience in a technical discipline, computer science, mathematics, computational mathematics, or a similar technical field (equivalent combination of education, training, and experience will be considered)
  • Systems engineering experience or working familiarity with radar systems, communication-related systems, radio-frequency (RF)-based systems, navigation systems, or other complex electronics technology
  • Technical troubleshooting knowledge of systems and subsystems to circuit board and component level
  • Experience with a variety of test equipment, including network analyzers, spectrum analyzers, signal generators, oscilloscopes, etc.
  • Able to understand and interpret electronic schematics, electronic drawings, mechanical drawings, test and assembly instructions, and specifications and engineering documents
  • Possess strong written and verbal communication skills and customer service skills
  • Self-motivated and possess strong time management skills
  • Ability to work with and communicate effectively within cross-functional teams
  • Experience and demonstrated success conducting technical operator and maintenance training courses preferred
  • Meet physical occupational requirements, including the ability to lift, move, and walk with a minimum of 40 pounds, and ability to obtain tower climbing certification with or without reasonable accommodations
  • General computer skills, including MS Office suite, and a firm understanding of transmission control protocol/internet protocol (TCP/IP) networking
  • Able to obtain visa/passport and DoD security clearance

About Us:

SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc.

At SRC, we combine information, science, technology, and ingenuity to solve 'impossible' problems in the areas of defense, environment, and intelligence. Our team of over 1,400 engineers, scientists, and professionals work together to deliver innovative products and services that redefine possible.

We offer a competitive salary and comprehensive benefits package, including four or more weeks of paid time off to start, 10% employer contribution toward retirement, and 100% tuition support.

Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $70,000 to $81,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location, as well as other business and organizational needs.

Equal Opportunity:

Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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