Retail Operations Manager

1 day ago


Santa Fe, New Mexico, United States Goodwill of NM Full time
Retail Lead Job Description

Job Summary: We are seeking a highly motivated and experienced Retail Lead to join our team at Goodwill of NM. As a Retail Lead, you will be responsible for maintaining coverage on the sales floor, processing area, and donation center, and assuming responsibilities for all retail operations in the absence of other retail management members.

Key Responsibilities:

  • Assist in maintaining coverage on the sales floor, processing area, and donation center
  • Assume responsibilities for all retail operations in the absence of other retail management members
  • Exhibit excellent customer service skills and answer customer complaints and inquiries
  • Assist in training, supervising, and mentoring retail associates in store procedures and policies
  • Stock and maintain merchandise on the sales floor
  • Promote sales by setting up displays and arranging merchandise
  • Receive cash, credit card payments, and issue change and receipts
  • Open and close the store, reconcile cash with daily sales reports, and secure the store and facility
  • Prepare and maintain records of store operations, including daily sales reports, cash deposits, and opening/closing reports
  • Supervise the sales floor, processing area, and donation center to ensure accountability
  • Communicate and document progress, concerns, and problems to the Store Manager and/or Assistant Manager
  • Attend and participate in regularly scheduled staff meetings
  • Observe behavior of customers entering the operation and report suspicious behavior to the supervisor or security

Requirements:

  • High School Diploma/GED
  • Two years retail work experience or equivalent combination of education and experience
  • Ability to read, write, and understand English
  • Knowledge of retail operations and customer service standards
  • Knowledge of basic math, accounting, and cash management
  • Ability to communicate effectively both verbally and in writing
  • Ability to work extended hours and various work schedules
  • Ability to handle multiple tasks and meet deadlines
  • Ability to carry out instructions furnished in verbal or written format
  • Ability to work independently with minimal supervision
  • Ability to maintain confidentiality

Work Environment:

The Retail Lead will work in a fast-paced retail environment with frequent contact with the public. The employee will be required to stand for eight or more hours and may be required to lift/move up to 50lbs.

Goodwill of NM is an Equal Opportunity Employer.



  • Santa Fe, New Mexico, United States Aaron's Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Manager to join our team at Aaron's. As a Sales Manager, you will play a key role in driving sales growth and delivering exceptional customer service.Key ResponsibilitiesDevelop and implement sales strategies to achieve daily, weekly, and monthly sales goalsBuild and maintain strong...


  • Santa Fe, New Mexico, United States Goodwill of NM Full time

    Retail Operations SupervisorDepartment: RetailPosition Overview: The Retail Operations Supervisor plays a crucial role in ensuring the smooth functioning of retail activities, overseeing the sales floor, processing areas, and donation centers. This position is responsible for managing retail operations in the absence of senior management.Key...


  • Santa Fe, New Mexico, United States Spencer's & Spirit Halloween Full time

    Position: Retail Operations SupervisorJoin the dynamic team at Spencer's, where we specialize in providing entertainment and unique products that resonate with our youthful audience. With a legacy spanning over six decades, Spencer's has been at the forefront of novelty and lifestyle products, catering to the interests of our core demographic aged 18-24, all...


  • Santa Fe, New Mexico, United States Spencer's & Spirit Halloween Full time

    Retail Operations Leader - Join our dynamic team at Spencer's, where we celebrate entertainment and creativity. For over six decades, we have catered to the unique tastes of our core audience, aged 18-24, offering products that embody humor and a sense of fun.Position Overview:The Retail Operations Leader is pivotal in ensuring exceptional customer service...


  • Santa Fe, New Mexico, United States Joann Full time

    OVERVIEWCreating joy begins with you. The primary role of the Retail Operations Leader is to enhance sales performance while serving as a motivating figure and mentor for the team. This individual fosters development and inspiration within the team, ensuring alignment with JOANN's overarching mission and vision. The Retail Operations Leader empowers their...


  • Santa Fe, New Mexico, United States SAS Retail Services Full time

    Job OpportunityWe're seeking a detail-oriented individual to join our team as a Reset Merchandiser. As a key member of our SAS Retail Services team, you'll play a crucial role in ensuring product movement at retail stores is efficient and effective.Key Responsibilities:Display and move products to meet sales goalsTrack and manage inventory to prevent...


  • Santa Fe, New Mexico, United States Timewise Food Stores Full time

    Timewise Food Stores is seeking motivated individuals to become part of our team as a Retail Operations Supervisor. This position entails assisting the store manager in meeting operational and sales objectives, delivering outstanding customer service, mentoring Sales Associates, and managing daily store responsibilities.Key Responsibilities:Support the store...


  • Santa Fe, New Mexico, United States Joann Full time

    OVERVIEWAt JOANN, we believe that creativity and community come together to create a unique shopping experience. The Retail Operations Leader plays a pivotal role in driving sales while serving as a motivational figure and mentor for the team. This individual is responsible for fostering a collaborative atmosphere, ensuring that both customers and team...


  • Santa Fe, New Mexico, United States Big R Holdings, Inc. Full time

    The Retail Operations Supervisor is crucial in maintaining the effective functioning of our agricultural and outdoor merchandise establishment. Acting as the primary support to the Store Manager, this role encompasses assisting in all facets of store management. This includes delivering a superior customer experience, providing guidance and support to the...

  • Retail Store Manager

    2 weeks ago


    Santa Fe, New Mexico, United States Savers Full time

    {"h1": "Retail Manager Position at Savers", "p": "At Savers, we're on a mission to champion reuse and inspire a future where secondhand is second nature. As a Retail Manager, you'll play a key role in supporting our service side or backroom product flow function, ensuring our stores run smoothly and efficiently.", "ul": [{"li": "Celebrate uniqueness and work...


  • Santa Fe, New Mexico, United States Follett Full time

    Job SummaryFollett is seeking a highly motivated and experienced Retail Store Leader to join our team. As a key member of our campus retail operations, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a team of retail professionals.Key ResponsibilitiesDriving Results and Sales: Execute store plans and...

  • Retail Store Manager

    3 weeks ago


    Santa Fe, New Mexico, United States Spirit Halloween Full time

    Job Summary:Spirit Halloween is seeking a highly skilled and experienced Store Manager to lead our team and drive sales. As a Store Manager, you will be responsible for the overall successful operation of the store while maintaining company standards.Key Responsibilities:Supervise, recruit, train, develop, coach and communicate with all Associates and...


  • Santa Fe, New Mexico, United States Kroger Full time

    {"title": "Store Operations Manager", "content": "Job SummaryWe are seeking a highly skilled Store Operations Manager to join our team at Kroger. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of our grocery department, ensuring exceptional customer service, and driving sales growth.Key...


  • Santa Fe, New Mexico, United States Ohori's Coffee Roasters Full time

    Lead Our Cafe TeamOhori's Coffee Roasters, a beloved local institution with over 40 years of history, seeks a talented, dynamic, and caring Staff and Operations Manager to lead our team, maintain the highest quality standards, and foster a positive and productive work environment.Key Responsibilities:Operational Leadership: Oversee daily operations across...


  • Santa Fe, New Mexico, United States Savers Full time

    About SaversSavers is a leading international thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.Job Title: Retail ManagerThis role supports either the service side of our stores or the backroom product flow function (production).What You Can Expect:A diverse and inclusive work environment where everyone...


  • Santa Fe, New Mexico, United States PROJECT HOME INC Full time

    Job OverviewWe are seeking a highly motivated and responsible individual to fill the role of Supervisor at Project Home Inc. As a key member of our team, you will be responsible for opening and closing the store, as well as carrying out various administrative duties. You will also assist with customer service and ensure the store is clean and organized.Key...


  • Santa Fe, New Mexico, United States Ohori's Coffee Roasters Full time

    Lead Our Team to ExcellenceWe're seeking a talented leader to oversee daily operations, manage a team of 30+ employees, and drive customer satisfaction at Ohori's Coffee Roasters, a beloved local institution with over 40 years of history.Key Responsibilities:Operational Leadership: Ensure smooth workflows, quality control, and customer satisfaction across...


  • Santa Fe, New Mexico, United States Smith's Food and Drug Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Smith's Food and Drug. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of our grocery department, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesCustomer...


  • Santa Fe, New Mexico, United States Bosch Group Inc Full time

    Retail Marketing Manager MT (Measuring Tools)Full-time positionCompany OverviewJoin Bosch Group Inc, a leader in innovation and technology.Role OverviewOversee Bosch's portfolio of measuring tools within the Mexican marketplace.Execute both regional and global marketing strategies to drive sales growth and enhance profitability.Develop and implement...


  • Santa Fe, New Mexico, United States Five Guys Full time

    About the RoleAs a Shift Manager at Five Guys, you will be responsible for leading a team of restaurant staff and ensuring the smooth operation of the restaurant during your shift. This includes managing inventory, maintaining high standards of customer service, and ensuring that all food safety and quality standards are met.Key ResponsibilitiesLead a team...