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Retail Operations Leader

2 months ago

Santa Fe, New Mexico, United States Joann Full time

OVERVIEW

At JOANN, we believe that creativity and community come together to create a unique shopping experience. The Retail Operations Leader plays a pivotal role in driving sales while serving as a motivational figure and mentor for the team. This individual is responsible for fostering a collaborative atmosphere, ensuring that both customers and team members feel valued and inspired. Through effective leadership, the Retail Operations Leader will help the store meet its financial objectives while ensuring every customer finds joy in their shopping experience.

KEY RESPONSIBILITIES

CUSTOMER CONNECTION

  • Builds enduring relationships with customers by understanding and anticipating their needs.
  • Engages with the local community and represents the JOANN brand positively.
  • Encourages, trains, and motivates the team to be exceptional brand ambassadors.
  • Stays informed about product offerings and market trends to enhance customer service.

OPERATIONS MANAGEMENT

  • Communicates new initiatives, leadership updates, and promotional activities effectively.
  • Ensures the flawless implementation of operational guidelines and procedures.
  • Guides and inspires the team to surpass sales targets and enhance customer satisfaction.
  • Develops strategic plans and equips the team with the necessary tools to meet performance indicators.
  • Oversees the process of receiving and organizing inventory according to company standards.
  • Manages the Buy Online Pick Up in Store (BOPIS) process, ensuring order fulfillment meets company expectations.
  • Ensures the store layout aligns with company planograms for optimal product placement.

STRATEGIC THINKING

  • Stays updated on industry developments and identifies opportunities to remain competitive.
  • Adapts to changes in the retail environment and adjusts strategies accordingly.
  • Analyzes sales reports to identify trends and formulates strategies to achieve store objectives.
  • Utilizes the FAST model to consistently meet sales goals and company targets.

TEAM DEVELOPMENT

  • Mentors and motivates team members to improve overall store performance.
  • Promotes a culture of continuous learning and teamwork within the store.
  • Identifies and nurtures in-store talent through effective performance management.
  • Handles recruitment, hiring, and training processes to meet staffing needs.
  • Exhibits a strong customer-first approach in all interactions.
  • Possesses excellent communication skills, both written and verbal.
  • Demonstrates a thorough understanding of retail financials and effectively manages budgets.
  • Exhibits a natural curiosity and eagerness to learn and grow professionally.
  • Acts as a proactive self-starter, maintaining urgency to achieve results.

PHYSICAL REQUIREMENTS

  • Ability to stand for extended periods during shifts.
  • Capable of moving throughout the store consistently.
  • Reads and interprets written materials on various platforms.
  • Communicates verbally with customers and team members regularly.
  • Inputs data using computer systems and handheld devices.
  • Utilizes two-way radios for communication.
  • Handles merchandise using appropriate equipment.
  • Lifts and organizes items on shelves and displays.
  • Reaches and bends as necessary for stocking and organizing.
  • Climbs ladders as needed for inventory management.
  • Must be able to lift up to 49 pounds individually and participate in group lifts as required.

SUPERVISORY ROLE

Responsible for overseeing all aspects of store operations, including team management, hiring, and training.

AVAILABILITY

Must be available to work a flexible schedule, including various shifts throughout the week.

EDUCATION & EXPERIENCE

Minimum: High School Diploma or equivalent.

Preferred: Bachelor's degree in a related field.

Experience: 3-5 years of leadership experience in a retail environment.

SKILLS & QUALIFICATIONS

  • Ability to manage multiple responsibilities effectively.
  • Experience in managing budgets and labor costs.
  • Maintains confidentiality in all store operations.
  • Skilled in recruiting and training new employees.
  • Adaptable and focused on change management.
  • Strong coaching and mentoring abilities.
  • Excellent problem-solving and organizational skills.
  • Exceptional customer service orientation.
  • Proficient in inventory management and POS systems.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

This position offers a comprehensive benefits package, including medical, dental, and vision plans, life insurance, paid time off, tuition reimbursement, and employee discounts.