Operations Manager for Coffee Roasters

2 months ago


Santa Fe, New Mexico, United States Ohori's Coffee Roasters Full time
Lead Our Team to Excellence

We're seeking a talented leader to oversee daily operations, manage a team of 30+ employees, and drive customer satisfaction at Ohori's Coffee Roasters, a beloved local institution with over 40 years of history.

Key Responsibilities:
  • Operational Leadership: Ensure smooth workflows, quality control, and customer satisfaction across all retail locations.
  • Team Development: Lead, mentor, and inspire a team of 30+ employees, create and manage weekly staff schedules, and handle HR responsibilities.
  • Customer Relationship Management: Build and maintain strong customer relationships, manage community outreach initiatives, and efficiently address customer complaints and refunds.
  • Communications: Create in-house weekly newsletters, manage email communications, and collaborate on social media and marketing strategies.
  • Project Management: Coordinate various projects, from event promotions to implementing new systems, and develop seasonal products and recipes.
  • Technology & Analytics: Manage and update our POS and Google-based communications systems.
  • Administrative Excellence: Help with meeting agendas, ensure health code compliance, and maintain open communication with all staff members.
Requirements:
  • Proven experience in a retail or hospitality industry leadership role, preferably in a coffee environment.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Excellent communication skills, both written and verbal.
  • Experience in HR management, including recruitment, scheduling, and conflict resolution.
  • A passion for coffee and a commitment to maintaining high-quality standards.
  • Proficiency with POS systems, scheduling, and Google Docs tools.


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