Lead Computer Operations Specialist

3 days ago


Pittsburgh, Pennsylvania, United States First National Bank of Pennsylvania Full time
Job Title: Lead Computer Operator

This is a critical role within our Technology department, responsible for providing experienced Computer Operator support in a 24/7 processing environment. The successful candidate will take responsibility for shift coverage, provide Tier 2 computer operations support, and relieve management of these responsibilities.

Key Responsibilities:
  • Maintain a detailed understanding of job processing requirements and data flow of all Bank applications.
  • Provide timely response to issues and questions from Computer Operators, escalating these to Technology management when appropriate.
  • Cover all Computer Operators' shifts for time off, vacation, sick time, etc.
  • Work with Business Systems Analysts in coordination of test environments and problem resolution for production and test environments.
  • Consult with Technology management and staff to improve operational effectiveness of the department.
  • Participate in Technology projects and strategic initiatives.
  • Train new Computer Operators on all aspects of shift responsibilities and existing Computer Operators on new procedures and processes.
  • Lead team, help coordinate work and processes, assign work, and provide input for performance management.
Requirements:
  • Associates degree or equivalent experience.
  • 5+ years of job-related experience.
  • Excellent communication, organizational, analytical, and interpersonal skills.
  • Ability to work and multi-task in a fast-paced environment.
  • Detail-oriented and excellent customer service skills.
  • Good knowledge of Unisys system commands and console messages, and ability to understand and modify Unisys workflows (WFLs).


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