Customer Support Specialist
2 weeks ago
As a Customer Support Specialist at Mediacom Communications, you will play a vital role in delivering exceptional service to our customers. Our company has established a strong presence across 22 states, driven by a commitment to bridging the digital divide and enhancing connectivity for communities.
Key Responsibilities:
- Provide an outstanding in-person customer experience, addressing inquiries and resolving issues related to services and billing.
- Engage with customers to assist with service requests, including adding or disconnecting services while adhering to company policies.
- Troubleshoot basic service problems and coordinate on-site service appointments as needed.
- Process customer payments accurately, maintain cash drawer balance, and handle customer adjustments.
- Manage the issuance and return of equipment, ensuring compliance with inventory control procedures.
Qualifications:
- A minimum of 3 years of experience in customer service and cash handling.
- Strong interpersonal skills with a focus on relationship building.
- Proficient cash handling abilities.
- Willingness to travel occasionally within the region.
- Flexibility to work evenings, weekends, holidays, and overtime as required.
Why Join Us:
At Mediacom Communications, we are dedicated to fostering a culture of growth and innovation. Our comprehensive benefits package includes health, vision, and dental insurance, paid time off, and employee discounts on our services. We are proud to be recognized as one of the Best Managed Companies and strive to create an inclusive workplace that values diversity.
We are committed to providing equal employment opportunities and prohibit discrimination based on various protected characteristics. Join us in making a difference in the communities we serve.
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