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Client Relations Specialist

2 months ago

Fort Dodge, Iowa, United States Mitchell Lunn - State Farm Agent Full time
Position Overview

We are looking for a dedicated and detail-oriented Client Relations Specialist to join our team at Mitchell Lunn - State Farm Agent. This role is ideal for individuals who possess a positive attitude and a strong commitment to customer satisfaction.


Benefits:
  • 401(k) matching
  • Performance-based bonuses
  • Competitive salary structure
  • Career advancement opportunities
  • Generous paid time off

ROLE SUMMARY:

As a Client Relations Specialist, you will play a crucial role in establishing and maintaining customer relationships. Your ability to connect with clients and provide exceptional service will be key to your success in this dynamic position. This role offers a pathway for career growth and the potential to own your agency through our agent aspirant program.


KEY RESPONSIBILITIES:
  • Build and nurture customer relationships, ensuring follow-up as necessary.
  • Identify and engage potential clients through community outreach, networking, and personal marketing strategies.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, policy modifications, claims, and billing.
  • Utilize a customer-focused approach to educate clients about available insurance products.
  • Employ effective communication skills to meet customer needs while fostering business growth.

QUALIFICATIONS:
  • Strong dedication to enhancing the customer experience.
  • Positive and proactive mindset.
  • Goal-oriented with a proven track record of success in previous roles or academic settings.
  • Sales experience is preferred, whether in retail, telemarketing, or other sales environments.
  • Willingness to obtain necessary licenses for Property and Casualty, as well as Life/Health.
  • Ability to achieve mutually agreed-upon marketing objectives.
  • Interest in promoting products and services tailored to customer needs.