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IT Operations Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States goPuff Full time
IT Operations Support Analyst

Gopuff's engineering team is revolutionizing the way people purchase everyday essentials. We're building innovative solutions to meet customers' immediate needs, from snacks and household goods to beer and more, at the click of a button.

This temporary role is part of a team responsible for maintaining hardware for employees and production systems. You'll interact with the IT support team and report to the IT Support Manager.

Key Responsibilities:
  • Triage hardware issues and prepare hardware for return to the field
  • Wipe laptops and assist other IT teams on complex projects
Requirements:
  • Knowledge of Windows, Mac, iOS, and Android operating systems
  • Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
  • Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
  • Familiarity with hardware asset management
  • Ability to learn and adapt quickly
  • Detailed-oriented with strong analytical skills
  • Experience working independently or as part of a project group
  • Strong organizational and communication skills
  • Positive and professional attitude
  • Experience working with virtual/remote staff members
What We Offer:
  • Comprehensive medical, dental, and vision insurance
  • Optional FSAs and HSA plans
  • 401k and commuter benefits
  • Supplemental employee, spouse, and child life insurance
  • Career growth opportunities
  • Internal rewards programs
  • Annual performance appraisal and bonus
  • Equity program (not applicable for contractors or temporary employees)