IT Support Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States Mid Atlantic Retina Full time
Job Overview

Mid Atlantic Retina is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing top-notch support to our employees and physicians.

The ideal candidate will have a strong background in IT, with experience in troubleshooting and resolving technical issues. You will be working with a variety of hardware and software platforms, including Windows 10, Server 2012, 2016, and 2019, as well as Active Directory (Azure AD, Azure Exchange, One Drive, M365 Suite).

Key Responsibilities
  • Provide technical support to employees and physicians, responding to inquiries and resolving IT problems in a timely and professional manner.
  • Deploy, install, and configure computer hardware and software, including printing, configuration, word processing, electronic mail, and operating systems.
  • Work with data, calculating and manipulating numbers, processing data on a computer, classifying, recording, storing, and retrieving information.
  • Collaborate with the team to identify and resolve technical issues, and implement solutions to improve the overall IT experience.
Requirements
  • Bachelor's Degree in Information Systems or equivalent experience.
  • Preferred certifications: A+/Network+, Cisco, Microsoft, Citrix, and Programming Language.
  • Extensive working knowledge of PCs, network hardware, operating systems, and software.
Benefits
  • 401(k) & Profit Sharing
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short & Long Term Disability
  • Paid Time Off
  • Bonuses


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