IT Support Specialist
3 weeks ago
Job Summary:
Synerfac is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support and assistance to our clients, ensuring they receive the best possible service.
Responsibilities:
- Provide technical support and assistance to clients via phone, email, and in-person.
- Troubleshoot and resolve technical issues with desktop computing systems, hardware, and software.
- Install, configure, and maintain hardware and software components.
- Collaborate with internal teams to ensure seamless support and service delivery.
- Develop and maintain technical documentation and knowledge base.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- High school diploma or equivalent required.
- At least three years of experience supporting Apple/Mac personal computers, mobile/tablet devices, and mobile applications.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Preferred Qualifications:
- Experience working with cloud-based SaaS products and security.
- Knowledge of Mac OS and solving computer/mobile device-related problems.
- Familiarity with inventory and deployment of hardware and software.
Work Environment:
This is a full-time, in-office position in Philadelphia. The ideal candidate will be able to lift a sixty-pound parcel from floor to desktop height as needed.
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