Technical Support Specialist

4 days ago


Philadelphia, Pennsylvania, United States Chubb Full time
Technical Support Specialist

Chubb Global Legal Operations is seeking a skilled Technical Support Specialist to provide high-quality user support for in-house built Onit applications. The ideal candidate will have a passion for technology, collaboration, and problem-solving, and combine technical acumen and analysis skills to proficiently manage all technology-related processes.

Key Responsibilities:
  • Provide first-touch technical support for Onit applications, including analyzing support issues and new enhancements, developing solutions that adhere to best practices, and maintaining timely communication with end users.
  • Serve as a Project Manager on mid to large projects, coordinating all phases of the System Development Life Cycle activities.
  • Work with end users to gather requirements for new Onit applications or new features to existing Onit and other applications, conduct testing, and monitor production implementation.
  • Create communications and user guides for new and existing applications and features, and conduct live and/or recorded training sessions for users as needed.
  • Facilitate project team meetings, including agendas, meeting minutes, and action items, and create and maintain completed projects and system-related documentation in a well-organized process.
Requirements:
  • Strong technical skills and experience with Onit applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a hybrid schedule (3 days in office, 2 days remote).


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