IT Support Specialist
3 weeks ago
Synerfac is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients. This is a full-time, in-office position located in Philadelphia.
Key Responsibilities
• Gather and analyze information regarding technical issues.
• Respond to requests for technical support or assistance in a timely manner, ensuring appropriate customer service at all times.
• Log all requests for support using electronic ticketing systems and handle all requests to full closure.
• Diagnose and correct desktop computing problems, including system failure, system configuration, system errors, operator errors, or operator inexperience.
• Reset passwords and unlock accounts effectively, clear print queues, and log all incoming calls for service into the help desk.
• Install, build, support, maintain, and diagnose hardware, software, and network components as directed.
• Ensure the integrity of support procedures, processes, and documentation pertaining to the college-wide technical support initiatives.
• Communicate effectively with faculty, staff, and administrators at all levels to determine and ensure all support needs are met.
Requirements
• High school diploma or equivalent required.
• At least three years of direct experience supporting Apple/Mac personal computers, mobile/tablet devices, and mobile applications in a professional work environment using IOS, MS Windows, and the MS Office Suite of applications for both Windows or Apple/Mac.
• Demonstrated excellence in customer service and professionalism is required.
• Experience working with and supporting Mac OS and solving computer/mobile device-related problems is a plus.
• Working knowledge or direct experience with cloud-based SaaS products and security is ideal.
• Ability to lift a sixty-pound parcel from floor to a desktop height as needed.
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