Pharmacy Support Specialist

4 days ago


Philadelphia, Pennsylvania, United States Mindlance Full time

The pharmacy support specialist plays a vital role in delivering exceptional customer service to a diverse portfolio of customers at Mindlance.

This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center.

Key responsibilities include providing real-time support to pharmacies with point of service inquiries, educating prescribers on formulary and prior authorization processes, and entering customer data and other relevant information into our documentation tool.

Additionally, the pharmacy support specialist will assist members with pharmacy benefit inquiries, adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness, and effectively communicate issues and resolutions to customers and appropriate internal staff.

Requirements include recent PBM and/or pharmacy experience, with a strong focus on delivering high-quality customer service and support.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.



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