Pharmacy Support Specialist

4 days ago


Philadelphia, Pennsylvania, United States Mindlance Full time

The pharmacy support specialist plays a vital role in ensuring seamless customer interactions at Mindlance.

This position is responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center.

Key responsibilities include:

  • Providing real-time support to pharmacies with point of service inquiries.
  • Educating prescribers on formulary and prior authorization processes.
  • Entering customer data and other relevant information into our documentation tool.
  • Assisting members with pharmacy benefit inquiries.
  • Adhering to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
  • Effectively communicating issues and resolutions to customers and appropriate internal staff.

Requirements include recent PBM and/or pharmacy experience, with a strong focus on customer service and communication skills.



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