Dental Call Center Representative

3 weeks ago


Schaumburg, Illinois, United States Familia Dental Full time
About the Role

Familia Dental is seeking a highly skilled and customer-focused Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Answering phone calls and responding to patient inquiries in a timely and professional manner
  • Scheduling appointments and managing patient schedules
  • Providing accurate and helpful information to patients regarding our services and policies
  • Resolving patient complaints and concerns in a fair and courteous manner

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Why Join Our Team?

Familia Dental is a leading provider of dental services, and we are committed to delivering exceptional patient care and service. As a Call Center Agent, you will play a critical role in helping us achieve our mission and values.



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