Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team as a 2nd Shift Call Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound calls, resolving issues efficiently, and documenting customer interactions.
Responsibilities:
- Answer inbound customer calls in a professional and courteous manner
- Resolve customer issues by providing accurate information and offering solutions
- Document customer interactions in the system
- Escalate unresolved issues to appropriate departments as needed
- Stay up to date with product and service knowledge
- Meet or exceed call handling and quality standards
Requirements:
- High School Diploma or equivalent
- Prior customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to handle high-volume calls and multitask
- Proficiency with computers and CRM systems
- Availability to work 2nd shift hours, including weekends if needed
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