Dental Services Coordinator

2 weeks ago


Schaumburg, Illinois, United States Webster Dental Management Full time
Job Title: Patient Services Representative

Webster Dental Care is seeking a highly skilled Patient Services Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring a positive experience for our patients and guests.

Key Responsibilities:
  • Welcome patients and guests, and provide a warm and welcoming environment
  • Perform service-driven check-in and check-out procedures, maintaining the highest level of patient privacy
  • Ensure that the healthcare setting meets regulatory standards and practices
  • Answer phone calls and emails, and deliver messages as needed
  • Confirm and update patient identification, demographic, and insurance information
  • Schedule appointments, manage cancellations, changes, or delays to appointment status
  • Verify insurance coverage and collect payments
  • Make financial arrangements and collect co-payments
  • Keep the waiting area clean and comfortable
  • Maintain an organized and clutter-free work area
  • Present treatment plan options
  • Track case acceptance and coordinate follow-ups
  • Run reports and track other key performance indicators
Requirements:
  • High School Diploma or Equivalent
  • Exceptional customer service skills and phone etiquette
  • Strong computer skills
  • Highly organized with excellent communication skills (both written and oral)
  • Willing to serve the Practice with a flexible schedule
Preferred Qualifications:
  • Associate's degree
  • Previous experience in a dental/healthcare setting
  • Working knowledge of medical terminology

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient service, we encourage you to apply for this exciting opportunity.



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