Technical Support Engineer
6 days ago
We are seeking a highly skilled Desktop Support Specialist to join our team at HCL Technologies. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that their desktop and laptop issues are resolved efficiently and effectively.
Key Responsibilities- Troubleshoot and resolve technical issues with Windows and Macintosh desktops and laptops, excluding security patches and updates.
- Install and configure software, load images, and disconnect and reconnect desktops and peripherals as needed.
- Communicate with customers at all levels, from technical to non-technical, to provide issue resolution and technical guidance.
- Perform preventive maintenance on computer hardware and software, and provide maintenance services for conference room technical systems.
- Service tasks from an assigned task queue, and provide support for items such as LCDs, projectors, and video conferencing systems.
- Perform data migrations in a Windows and Mac environment, and monitor laptop pick-up audits to ensure timely delivery.
- Accurately triage tickets to necessary teams, and assist with technical onboarding of new hires.
- 2-3 years of experience in a relevant field, such as technical support or IT service management.
- Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
- Ability to work in a fast-paced environment, with a strong focus on customer satisfaction.
- Knowledge of Service Now or similar ticket-tracking/request system workflow tool is preferred.
As a Desktop Support Specialist at HCL Technologies, you will have the opportunity to work with a talented team of IT professionals, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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