Technical Support Specialist

2 weeks ago


Mountain View, California, United States Securify Full time
Job Overview

Position: Technical Support Specialist

Employment Type: Full-Time

Location: On-Site

Compensation: $35-$45 per hour, based on experience

Benefits: 401K, Dental, Medical, Vision

Key Responsibilities:
  • Provide fundamental troubleshooting and assistance for Windows and MacOS platforms.
  • Manage the setup, configuration, and repair of PC and Mac hardware, software, applications, and operating systems.
  • Deliver basic troubleshooting support for Android and iOS devices.
  • Possess the capability to specify and assemble a PC.
  • Administer end-user accounts effectively.
  • Assist with various technical challenges as they arise.
  • Maintain and oversee inventory records and network schematics.
  • Install, diagnose, and configure printers and scanners.
  • Monitor, document, and resolve network disruptions.
  • Be prepared to travel occasionally to various job sites.
  • Participate in meetings with clients or team members as required.
Essential Skills and Qualifications:
  • Exceptional communication and customer service abilities.
  • Strong problem-solving and analytical skills.
  • Ability to support clients through remote assistance.
  • Familiarity with Windows OS, Mac OS, Android, and iOS.
  • Capacity to work effectively within a team.
  • Skill in prioritizing tasks appropriately.
  • Excellent documentation and organizational skills.
  • Basic understanding of networking principles and familiarity with network topologies.
  • Must be fully vaccinated for COVID-19 and pass a comprehensive background check.
  • Physical capability to lift up to 50 lbs and perform various physical tasks.
Preferred Qualifications:
  • Relevant certifications such as Microsoft, CompTIA, or Cisco.
  • Experience with Google Workspace, Office 365, JAMF, and Workspace One.
  • Knowledge of Linux systems, particularly Ubuntu.
  • Experience in setting up and configuring IT hardware like firewalls and network switches.
  • Bachelor's degree in Information Technology or a related technical field.
Benefits and Perks:
  • Comprehensive Medical, Vision, and Dental coverage.
  • 401K Matching program.
  • Monthly stipends for cell phone, meals, and gym memberships.
Company Overview

Securify, based in Mountain View, CA, is a premier Managed Service Provider (MSP) specializing in advanced security systems and network solutions for both residential and commercial clients. With over a decade of expertise, we deliver a wide range of services from initial planning and integration to ongoing management and support, tailored to meet the unique needs of each client. Our dedication to excellence ensures that every project adheres to the highest standards. As an inclusive employer, we prioritize diversity and offer competitive benefits, retirement plans, and opportunities for personal and professional development.



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