Enterprise Help Desk Technician

4 days ago


Rockville, Maryland, United States SYSARC INCC Full time
Job Details

SysArc Inc. is seeking an Enterprise Help Desk Technician to join our team. In this role, you will provide top-notch technical support to our clients, ensuring their enterprise-level IT infrastructure is optimized for peak performance.

As an Enterprise Help Desk Technician, you will:

  • Provide technical assistance and support to end-users via phone, email, or ticketing system
  • Collaborate with teammates to develop and implement effective support processes
  • Stay up-to-date with the latest technologies and best practices in desktop support

We offer a competitive salary of $75,000 - $100,000 per year, along with a comprehensive benefits package, including health, vision, and dental plans, 401k + company match, two weeks paid vacation, certification & training programs, and more.

To succeed in this role, you should have:

  • A minimum of 3-5 years of experience in tier II or higher technical support
  • Proven track record of delivering excellent customer service
  • Strong technical skills, including knowledge of LAN, WAN, VPN, and other systems
  • Certifications such as Network+ and MCP, with a preference for CCNA and MCSA

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