Enterprise Content Management Specialist

3 weeks ago


Rockville, Maryland, United States TekSynap Full time
Job Summary: We are seeking a highly skilled Enterprise Content Management Specialist to join our team at TekSynap. As a System Analyst supporting the Nuclear Regulatory Commission, you will be responsible for providing expert-level support for enterprise content management systems and databases. Your primary focus will be on maintaining software packages, analyzing new hardware, and responding to requests from SLES users within two hours. You will also develop documentation, revise existing systems and procedures, and provide 24/7 emergency support for Documentum and other critical systems. This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Maintain supplied software packages for internal users as required.
  • Analyze new hardware to determine its need or application in the existing or proposed system.
  • Respond to all written requests to the SLES resource within two hours and respond to all calls immediately.
  • Document all assistance in the existing Helpdesk Log including date, time, name of user, problem, and action taken at the completion of assistance.
  • Develops general and detailed documentation describing system specifications and operating instructions.
  • Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.
  • Supports scheduling of back-end support for Documentum database (performing indexing and optimization of the database) and front-end system administration of the Documentum software using the Documentum System Administration module as required.
  • Provide Help Desk support services to the SLES users and from the hours of 7:30 a.m. to 4:00 p.m. Eastern Time.
  • Provide 24x7 emergency support for Documentum and rotate support via an NRC-provided phone for after hours and answer emergency calls and shall travel to the NRC Operations Center in 3WFN within one hour of a request to be at NRC.
  • Provide operation and maintenance support for the secure Safeguards Information (SGI) records repository in compliance with National Archive and Records Administration requirements.
  • Support users with up-loading, downloading, retrieving documents, encrypting documents, and setting up workflows, and any other E-Safe assistance as required.
  • Provide Documentum support for Continuity of Operations (COOP) services for the SLES system and ensure a continuity of operations can be achieved.
  • Ensure that all SLES system and standard operation procedure documentation is up-to-date. Ensure all system changes are accurately documented and fully captured in the SLES system and user documentation.

Requirements:
  • Bachelor's Degree and 6+ years of relevant experience.
  • Working understanding of Federal policies and procedures for handling SGI and/or classified documents.
  • Enterprise Content Management experience.
  • Experience providing functional support to end users with Records Management Systems.
  • Creation and modification of Documentum ACLs for managing security of documents for users.
  • Experience in an SGI and/or classified environment and Documentum developed SGI and/or classified repository.
  • Experience supporting end-users of networked computers (desktops/thin clients) and their related desktop applications.
  • Experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook.


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