Enterprise Content Management Specialist
3 weeks ago
Responsibilities:
- Maintain supplied software packages for internal users as required.
- Analyze new hardware to determine its need or application in the existing or proposed system.
- Respond to all written requests to the SLES resource within two hours and respond to all calls immediately.
- Document all assistance in the existing Helpdesk Log including date, time, name of user, problem, and action taken at the completion of assistance.
- Develops general and detailed documentation describing system specifications and operating instructions.
- Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.
- Supports scheduling of back-end support for Documentum database (performing indexing and optimization of the database) and front-end system administration of the Documentum software using the Documentum System Administration module as required.
- Provide Help Desk support services to the SLES users and from the hours of 7:30 a.m. to 4:00 p.m. Eastern Time.
- Provide 24x7 emergency support for Documentum and rotate support via an NRC-provided phone for after hours and answer emergency calls and shall travel to the NRC Operations Center in 3WFN within one hour of a request to be at NRC.
- Provide operation and maintenance support for the secure Safeguards Information (SGI) records repository in compliance with National Archive and Records Administration requirements.
- Support users with up-loading, downloading, retrieving documents, encrypting documents, and setting up workflows, and any other E-Safe assistance as required.
- Provide Documentum support for Continuity of Operations (COOP) services for the SLES system and ensure a continuity of operations can be achieved.
- Ensure that all SLES system and standard operation procedure documentation is up-to-date. Ensure all system changes are accurately documented and fully captured in the SLES system and user documentation.
Requirements:
- Bachelor's Degree and 6+ years of relevant experience.
- Working understanding of Federal policies and procedures for handling SGI and/or classified documents.
- Enterprise Content Management experience.
- Experience providing functional support to end users with Records Management Systems.
- Creation and modification of Documentum ACLs for managing security of documents for users.
- Experience in an SGI and/or classified environment and Documentum developed SGI and/or classified repository.
- Experience supporting end-users of networked computers (desktops/thin clients) and their related desktop applications.
- Experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook.
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