Help Desk Specialist

7 days ago


Rockville, Maryland, United States Dynamic Solutions Technology LLC Full time
About the Role

Dynamic Solutions Technology LLC is seeking a skilled Help Desk Specialist to support government agencies based in Washington, DC, Maryland, and other locations. This is an exempt position with remote flexibility.

Job Responsibilities

We are looking for a dedicated individual to provide first-tier support, troubleshoot issues, and resolve problems with various devices and software. The ideal candidate will have excellent communication skills, be able to work independently, and possess strong technical knowledge.

  • Provide technical support via phone, email, or ticketing system
  • Resolve issues with laptop PCs, portable monitors, printers, scanners, and other devices
  • Ensure compliance with government policies and procedures
  • Assist end-users, capture details, and assign proper ticket priority
  • Escalate tickets to appropriate teams when necessary
  • Provide customer follow-up support and strive for timely resolution
Requirements

To succeed in this role, you will need:

  • A high school diploma or GED certificate
  • 0-3 years of relevant experience in help desk support
  • At least a Security clearance/investigation of a Tier 1/National Agency Check with Inquiries (NACI)
Preferred Qualifications

We also welcome candidates with one or more industry certifications such as HDI, CompTIA A, or MCSE: Desktop Infrastructure. Familiarity with COTS applications, networking, and help desk ticketing platforms is a plus.

The successful candidate will have excellent oral and written communication skills, be able to learn and apply technical concepts, and possess strong critical thinking skills. Proficiency in Microsoft Office applications is required.

Estimated Salary Range

$60,000 - $80,000 per year, depending on experience.



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