Tier III Help Desk Support Specialist
3 hours ago
At Dynamic Solutions Technology LLC, we are seeking a highly skilled Tier III Help Desk Support Specialist to join our team in Washington, DC. This is an exempt position offering remote flexibility.
About the JobThis role involves providing first-tier support, technical and problem resolution support, and delivering superior customer experiences in a mission-driven organization.
- Responsible for troubleshooting and resolving issues with various hardware devices, software applications, and network systems.
- Handles user support tickets via phone, email, or IT support ticketing platforms.
- Ensures compliance with government policies, procedures, and timelines for ticket escalation and resolution.
We are looking for a skilled professional who can assist end-users, troubleshoot issues, ask probing questions, listen, and record data, capture details, and actions performed in all customer tickets.
- Resolve issues using knowledge bases, escalate tickets immediately to appropriate support teams by assigning proper ticket priority and verifying customer information.
- Provide customer follow-up support for open, outstanding support requests and strive for timely resolutions.
- Contributes knowledge and updated information to maintain desktop support standard operating procedures (SOPs) and training manuals.
We offer a competitive salary of $65,000 - $75,000 per year, depending on experience, and excellent benefits package.
-
Help Desk Specialist
2 weeks ago
Rockville, Maryland, United States Dynamic Solutions Technology LLC Full timeAbout the RoleDynamic Solutions Technology LLC is seeking a skilled Help Desk Specialist to support government agencies based in Washington, DC, Maryland, and other locations. This is an exempt position with remote flexibility.Job ResponsibilitiesWe are looking for a dedicated individual to provide first-tier support, troubleshoot issues, and resolve...
-
Help Desk Specialist
2 weeks ago
Rockville, Maryland, United States Dynamic Solutions Technology LLC Full timeWe are seeking a skilled Help Desk Specialist to join our team at Dynamic Solutions Technology LLC. The ideal candidate will have 4-5 years of experience in providing technical support and resolving complex issues.Job Description:Company Overview: As a premier strategic services firm, we meet the IT and service needs of commercial and government clients. We...
-
IT Support Specialist with Technical Expertise
2 weeks ago
Rockville, Maryland, United States Dynamic Solutions Technology LLC Full timeDynamic Solutions Technology, LLC: Seeking Experienced IT Support SpecialistLocated in Washington, DC, Maryland, and other locations, Dynamic Solutions Technology, LLC is a strategic services firm that delivers high-quality IT solutions to commercial and government clients. We are currently seeking an experienced Tier III Help Desk Support Specialist to join...
-
IT Support Specialist
2 months ago
Rockville, Maryland, United States SYSARC INCC Full timeJob DescriptionSysArc is a leading IT Managed Services and Cyber Security Services Provider, seeking a skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical assistance and support for...
-
Service Desk Operations Manager
2 weeks ago
Rockville, Maryland, United States Saitech Inc Full timeWe are seeking a Service Desk Operations Manager to join our team at SaiTech, Inc in Rockville, MD.Estimated Salary: $70,000 - $90,000 per yearCompany OverviewSaiTech, Inc is an equal opportunity and affirmative action employer. We are committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on...
-
Administrative Support Specialist
2 weeks ago
Rockville, Maryland, United States Protection Strategies Inc Full timeProtection Strategies, Inc. (PSI) is a Service-Disabled Veteran Owned Small Business providing top-tier security solutions and personnel security expertise for the U.S. Government.About PSIWe safeguard our clients' interests with integrity and innovation, reshaping the landscape of security. Our mission-driven culture values people first and believes in...
-
Autism Support Specialist
2 weeks ago
Rockville, Maryland, United States Verbal Beginnings Full timeAt Verbal Beginnings, we are dedicated to providing exceptional support for children diagnosed with autism. As an Autism Support Specialist, you will play a vital role in helping us achieve this goal.About the RoleWe are seeking a highly motivated and compassionate individual to join our team as an Autism Support Specialist. In this part-time position, you...
-
Rockville, Maryland, United States Silent Beacon LLC Full timeAbout the RoleWe are seeking a highly skilled High-Level Technical Support Specialist to join our team at Silent Beacon LLC. This role will focus on providing advanced technical assistance to customers across various products and services, including safety applications, cloud-based portals, and panic buttons.As a key member of our support team, you will be...
-
Senior Technical Support Manager
2 weeks ago
Rockville, Maryland, United States fusionSpan Full timeAbout the RolefusionSpan is a fast-paced, high-energy global firm with a highly motivated team. We are seeking an experienced Senior Technical Support Manager to lead and manage our Tier 1 and Tier 2 support teams.Job DescriptionThis role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities....
-
Administrative Support Specialist
2 weeks ago
Rockville, Maryland, United States Aston Carter Full timeJob Title: Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at Aston Carter. This is a full-time position that requires providing administrative support to our clinical laboratory in an accurate and timely manner. The successful candidate will work under the supervision of the General and...
-
Certified Personal Support Specialist
2 weeks ago
Rockville, Maryland, United States Visiting Angels Full timeWe're proud to announce an exciting opportunity for skilled caregivers to join Visiting Angels in Maryland! As a Certified Personal Support Specialist, you'll provide high-quality care and support to our clients, helping them maintain their independence and dignity.About the PositionThis role involves delivering personalized care services, including personal...
-
Clinical Support Specialist
2 weeks ago
Rockville, Maryland, United States Quadrant Inc Full timeJob OverviewWe are seeking a skilled Clinical Support Specialist to join our team at Quadrant Inc.Salary and BenefitsThe salary for this position is estimated to be around $45,000 - $55,000 per year, based on industry standards and location. In addition to competitive pay, we offer a comprehensive benefits package that includes medical, dental, and vision...
-
Rockville, Maryland, United States Legal Aid Bureau Full timeMaryland Legal Aid Bureau is a nonprofit organization dedicated to providing free legal services to low-income individuals. Our mission is to empower people by offering high-quality, innovative, and compassionate legal advice.The Rockville Help Center is one of our locations where we provide in-person and remote services to civil litigants. We are currently...
-
Clinical Support Specialist
2 weeks ago
Rockville, Maryland, United States Quadrant Inc Full timeWe are seeking a highly skilled Clinical Support Specialist to join our team at Quadrant Inc in Rockville, MD. As a key member of our healthcare team, you will provide top-notch clinical support to our patients and play a vital role in ensuring the delivery of exceptional patient care.About the RoleThis is an exciting opportunity for a medical professional...
-
Clinical Support Specialist
2 weeks ago
Rockville, Maryland, United States Quadrant Inc Full timeJob OverviewWe are seeking a highly skilled Clinical Support Specialist to join our team at Quadrant Inc. This role will provide exceptional support in various clinical settings, requiring strong clinical aptitude and excellent customer service skills.Estimated SalaryThe estimated annual salary for this position is around $43,000-$53,000, depending on...
-
IT Support Team Lead
2 weeks ago
Rockville, Maryland, United States Saitech Inc Full timeSaitech Inc, a company committed to scientific innovation, is seeking an experienced IT Support Team Lead in Rockville, MD.Estimated Salary:$65,000 - $90,000 per yearWe are looking for a seasoned professional to manage our first and second tier support for end users of scientific instrumentation and scientific IT devices. As a key member of our team, you...
-
Customer Support Specialist
2 weeks ago
Rockville, Maryland, United States Lafayette FCU Full timeWe are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions at Lafayette Federal Credit Union. About UsLafayette FCU is a proud member-owned financial cooperative dedicated to providing exceptional service and support to its members.As a Customer Support Specialist, you will play a vital role...
-
Rockville, Maryland, United States fusionSpan Full timeAt fusionSpan, we're seeking a skilled Customer Support Specialist to join our dynamic team. As a member of our customer-facing department, you will play a pivotal role in delivering exceptional support to our clients, primarily non-profit organizations.About the RoleThis is an in-office position (9:00am - 5:00pm EST) that requires a highly skilled...
-
Administrative Support Specialist
2 weeks ago
Rockville, Maryland, United States MOM's Organic Market Full timeAbout the RoleMOM's Organic Market is seeking an Administrative Support Specialist to join our Category Management team. As a key member of our team, you will be responsible for providing administrative support in an office setting. The ideal candidate will have 2 years of experience in an administrative role and advanced proficiency with Excel, Pivot...
-
Administrative Support Specialist
2 weeks ago
Rockville, Maryland, United States CMT Services Inc. Full timeJob SummaryWe are seeking an experienced Administrative Support Specialist to join our team at CMT Services Inc. As a key member of our administrative staff, you will be responsible for providing exceptional support to our employees and ensuring the smooth operation of our office services.About UsCMT Services Inc. is a dynamic and growing small business...