Customer Experience Team Leader

3 weeks ago


Fort Lauderdale, Florida, United States Michaels Stores Full time
Career Opportunity

We are seeking an experienced Customer Experience Team Leader to join our team at Michaels Stores in Ft. Lauderdale, FL. As a key member of our front-end operations team, you will be responsible for delivering exceptional customer experiences, managing and executing front-end policies and procedures, and achieving KPIs.

Estimated Salary: $62,000 - $72,000 per year based on location and experience.

Key Responsibilities:
  • Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations
  • Lead the omnichannel processes
  • Assist with inventory processes, Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed


Requirements:

To be successful in this role, you will need:
  • 3+ years of retail management experience, preferably in a leadership position
  • Excellent communication and interpersonal skills
  • Able to remain standing for long periods of time and move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching


Benefits:

Michaels offers a comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts. Our mission is to fuel the joy of creativity, and we believe that starts with taking care of our Team Members.

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