Call Center Team Lead

1 day ago


Fort Lauderdale, Florida, United States ICBD Holdings LLC Full time
About the Role:

As a Call Center Team Lead - Customer Experience Specialist, you will play a critical role in delivering exceptional customer experiences across our contact centers. You will be responsible for developing and implementing strategies to improve operational efficiency, customer satisfaction, and staff performance.

This role requires a strong understanding of customer service principles, as well as experience in managing teams and leading process improvements. You will work closely with our leadership team to develop and implement initiatives that drive business growth and customer satisfaction.

Responsibilities:

  • Develop and implement strategies to improve operational efficiency and customer satisfaction
  • Lead a high-performing team, providing coaching and training to ensure staff are equipped to deliver exceptional customer experiences
  • Work closely with leadership to develop and implement operational improvements that drive business growth and customer satisfaction

Requirements:

  • Bachelor's degree in Business Administration, Communications, or a related field (preferred)
  • 5+ years of experience in a call center environment with at least 2 years in a supervisory or managerial role
  • Proficiency in call center software and CRM systems
  • Strong knowledge of reporting tools and metrics analysis

Salary: $70,000 - $85,000 per year, depending on experience. Benefits include health insurance, 401(k) matching, and paid time off.


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