Customer Experience Advocate
3 days ago
**Job Title:** Customer Experience Partner
Soligent, the leading pure-play solar distributor in the US, is seeking a highly skilled Customer Experience Partner to lead and enhance our customer experience initiatives.
Estimated Salary:$85,000 - $115,000 per year
In this role, you will be responsible for driving customer satisfaction, loyalty, and retention through quoting activity and close cross-functional collaboration. You will ensure that our customers receive exceptional service throughout their journey, from initial contact to post-sales support.
Key Responsibilities:
- Contribute to the development of and implement customer experience strategies that align with Soligent's mission and business objectives.
- Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals.
- Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience.
- Drive continuous improvement initiatives to enhance the customer's journey.
- Execute customer retention programs aimed at increasing loyalty and reducing churn.
- Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments.
Requirements:
- Proven track record in customer experience management, customer service, or a related field.
- Strong understanding of customer journey mapping, experience design, and service excellence.
- Excellent communication and cross-functional collaboration skills.
- Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment.
- Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights.
- Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable.
Education & Experience:
- Bachelor's degree in business, marketing, or a related field preferred.
- 2+ years of experience in customer service or account management roles.
- Experience in the solar or renewable energy industry is highly desirable.
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