Scheduling Coordinator
2 days ago
Mad City Windows and Baths is seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will play a critical role in ensuring the smooth operation of our scheduling process, working closely with customers, installers, and field leadership to coordinate appointments, installations, and services.
Key Responsibilities- Operate and manage multi-line telephones, routing incoming calls and scheduling contracts, change orders, and cancellations with customers.
- Schedule new installations for products in all markets by contacting customers for availability, ensuring installs match up with an installer's availability and qualifications.
- Reschedule installations with customers as necessary and communicate changes effectively to the production team.
- Create and maintain detailed customer profiles.
- Escalate customer issues to field leadership as necessary.
- Document correspondence from customers, installers, and field leadership.
- 1 year of experience working with Microsoft Office Products.
- Detail-oriented within a fast-paced environment.
- Ability to integrate information from multiple sources quickly and accurately.
- Gathering and analyzing data.
- Team player.
- Ability to multitask and prioritize.
- Excellent communication skills.
- Must be able to type 40 WPM.
- Competitive hourly wage of $23.00 per hour.
- Full-time benefits, PTO, 401K.
- Work with a team of talented, professional, and fun individuals who enjoy what they do.
- Career development opportunities with clear career pathing.
- Represent high-quality products with the leading professionals in the industry.
Mad City Windows and Baths is a rapidly growing company with a strong presence in the Midwest and East Coast. We pride ourselves on delivering superior results and unmatched customer care at competitive prices. Our team is passionate, dedicated, motivated, and loyal to our customers, and we are looking for like-minded individuals to join our team.
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Scheduling Coordinator
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Madison, Wisconsin, United States Mad City Windows and Baths Full timeAbout the RoleMad City Windows and Baths is seeking a highly organized and detail-oriented Scheduling Coordinator to join our rapidly growing team. As a Scheduling Coordinator, you will play a critical role in ensuring the smooth operation of our scheduling process, working closely with customers, installers, and field leadership to coordinate appointments,...
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