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Administrative Reception Specialist

2 months ago

Springfield, Illinois, United States Group Benefit Services (GBS) Full time
Job Overview

The Administrative Reception Specialist plays a crucial role in supporting the Eligibility Department by managing front desk operations and performing various administrative tasks.

Key Attributes of the Ideal Candidate:

  • Excellent communication skills
  • Enjoys interacting with individuals
  • Proactive and self-motivated
  • Quick to learn new processes
  • Thrives in challenging situations

Essential Knowledge, Skills, and Abilities (KSAs)/Qualifications:

  • Strong organizational skills with the ability to manage multiple tasks
  • Clear and concise verbal and written communication
  • Proficient in handling multiline phone systems, as well as Microsoft Excel, Word, and Email
  • Enthusiastic team player with a self-driven attitude
  • Capable of managing confidential information with the utmost discretion

Job Purpose:

The Administrative Reception Specialist is responsible for providing essential support to the Eligibility Department, serving as the first point of contact while also engaging in data entry and other administrative functions. This role offers opportunities for career advancement for the right candidate.

Primary Responsibilities:

  • Respond to incoming calls, offering information and directing inquiries to the appropriate personnel with care
  • Assist in maintaining compliance with relevant regulations
  • Support the Eligibility Department with various tasks, including data entry and customer service
  • Perform general office duties as required

Education and Experience:

The ideal candidate should have at least one year of experience in Human Resources, Administrative roles, Health Insurance, or a related medical field.

Company Overview

Group Benefit Services, Inc. (GBS) is a leading organization in insurance claim technology, dedicated to enhancing employee benefit programs. With a commitment to delivering superior quality and positive experiences for members, GBS aims to provide optimal savings and exceptional service.