Front Desk Manager/Chief Purser
4 weeks ago
Job Summary:
The Front Desk Manager/Chief Purser is responsible for efficiently managing financial, revenue, and guest administration service issues onboard and carrying them out in a manner consistent with the company's high standard of service.
Key Responsibilities:
- Interact with all Front Office, Food and Beverage, Housekeeping, Deck, and Engineering departments as well as all guests in a professional and friendly manner.
- Prepare daily and weekly financial reports onboard vessel.
- Manage, train, and coach pursers and 1st purser onboard vessel.
- Responsible for scheduling and crew berthing of Pursers office.
- Work with Microsoft Office, POS, and PMS systems.
- Responsible for all banks onboard vessel.
- Responsible for all guests and crew accounts.
- Perform payroll functions for crew.
- Ensure proper vessel embarkation and debarkation functions are performed.
- Coordinate provision needs for vessel at select ports of call.
- Ensure behavior and performance supports the company's Mission; promotes year-round success of system.
- Holds all employees and leaders equally accountable to meet technical, employee, and leader standards.
- Solicits feedback; takes action to continuously improve success of team.
- Maintain the highest standards of good marine practice and professionalism.
- Participate and ensure participation of all USCG mandated drills and emergency procedures as directed.
Requirements and Qualifications:
- Education: HS Diploma or Equivalent Required, Bachelors Degree in related field required.
- Professional Certification(s) or License: Valid Drivers License, Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain.
- Skills and Abilities: Excellent verbal and written communication skills; must be fluent in English, Ability to interact with individuals at all levels in a pleasant and professional manner, Proficiency with MS Office applications and POS systems, Ability to train and supervise employees, Logically and independently plan, organize, and complete work assignments.
- Experience: At least five to seven years of experience in position with similar duties and responsibilities, Cruise industry experience preferred.
Our Values-RESPECT:
At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.
RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication, and Teamwork.
We treat others guests and fellow crew members alike with Respect, by fostering a diverse and inclusive environment.
We are stewards of the Environment through practicing conservation, protection, and education.
We believe in Safety First by creating and maintaining a safe and secure workplace.
We are Professional, and will demonstrate that in the following ways:
- We are on time to start and stop and we come prepared.
- We make objective data- and logic-based decisions with limited emotion.
- We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.
We Exceed expectations, embracing these principles:
- As employees, we expect to win, but always prepare and passionately compete like an underdog.
- We strive to innovate and reinvent, always looking forward and not stuck in the past.
We value Communication, by following guiding principles:
- We listen to each other fellow crew members and guests and are responsive, vehemently following the 24-hour rule.
- We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
Teamwork helps drive us towards success, and together we embody teamwork by:
- We function as a team, playing our role and trusting our teammates.
- We work hard but have fun and don't take ourselves too seriously.
- And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family.
EEO:
American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.
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